A Grande Finale Patisserie® Customer Service
How to place an order
Orders can be placed by calling or by ordering online
from our website.
Local: 303-926-4084
Toll free: 1-866-926-4084
www.agrandefinale.com
Order Status
You will receive an order confirmation email shortly after we
receive your order. If you do not receive an email within 2 hours,
please contact us at 1-866-926-4084 to ensure that your order
has been properly received and processed.
After your order has been shipped, you will receive an email confirmation
stating the order has been shipped.
To view your Order Status please go to http://www.agrandefinale.com/orderstatus.php
Holiday Shipping Cut Off Dates
During peak times, shipped items may take an additional day to
arrive. With this in mind, we will need to receive your order
by the following dates to guarantee that your package will get
to it’s destination in time for the holiday. This is allowing
2nd day or overnight shipping.
Holiday Shipping Cut off Dates
Thanksgiving - November 21st, 2008
Christmas - December 10th, 2008
Hanukkah Eve - December 11th, 2008
New Years Eve - December 19th, 2008
Security and Privacy
When purchasing products from A Grande Finale Patisserie®, you will enter
all of your information in a secure online form hosted by PayPal.
PayPal automatically encrypts your confidential information in
transit from your computer to theirs using the Secure Sockets
Layer protocol (SSL) with an encryption key length of 128-bits.
Once your information reaches PayPal, it resides on a server that
is heavily guarded both physically and electronically. Their servers
sit behind an electronic firewall and are not directly connected
to the internet, so your private information is available only
to authorized computers.
Pick Up and Delivery
All Dessert items and Dessert Gift items are available for pick
up at A Grande Finale Patisserie® or for local delivery with a 48 hour notice.
Pick Up
You may call or email your order to be picked up at A Grande Finale Patisserie®.
If you are looking for a dessert and have less than the 48 hour
requirement, please call us anyway. We will try to accommodate
with an appropriate dessert. We also have an extensive daily selection
of desserts available for purchase directly from our pastry case.
Delivery
Delivery is available locally within the Boulder and Denver metro
area. There is a minimum order of $25.00 and the following delivery
charges apply:
Louisville, Lafayette: $15-$20
Boulder: $30-$40
Longmont: $40-$50
Denver: $50-$60
Please note: All charges will vary
depending on exact location.
If your order is being delivered to a home address, please be
sure that someone will be there to receive the package. All of
our products are extremely perishable and will not be left if
recipient is unavailable. Additional charges will apply if first
delivery attempt is unsuccessful and additional delivery attempts
are necessary. Delivery to a place of business is ideal, as someone
is almost always there to accept a package.
Shipping and Handling
Please review our entire shipping policy to ensure that the date
you would like your order to arrive will be available.
Because of the perishable nature of our products, we highly
recommend 1-3 day shipping for most items. Also, please be sure
that someone will be home to receive the package. Our products
are perishable and some need to be refrigerated immediately upon
arrival. If possible, have your order shipped to a place of business
where someone is usually always there to accept a delivery. We
assume no responsibility for packages that are left or returned
because of an unsuccessful delivery.
We ship all orders on Monday, Tuesday and Wednesday. If you have
an order that needs to be shipped on Thursday, it must go by air
overnight. There will be no shipments delivered on Saturday, Sunday,
Monday, or Holidays (New Years Day, Memorial Day, Independence
Day, Labor Day, Thanksgiving, or Christmas)
Because all of our desserts are made from scratch as they are
ordered, we require that orders be placed at least 48 hours before
they are needing to be shipped. Orders needing to be shipped within
the same week of purchase must be received before 12 noon MT on
Monday to be shipped by Wednesday 2nd day air, and by 12 noon
MT on Tuesday to be shipped next day air on Thursday. Please plan
ahead and place your orders with plenty of notice. Orders that
do not require a specific date of delivery will be sent out as
quickly as possible, often before our 48 hour window.
Shipping of Mousse Torte Cakes
We have determined that an overnight delivery works best for shipping
of our Mousse Torte Cakes. This will best preserve the integrity
of our product and your gift. These cakes are packaged for shipping
in a custom designed foam shipping container to ensure that they
will arrive as perfect as you see them on our website. Frozen
gel packs are placed underneath your cake to keep it cold and
the entire foam set is placed into a corrugated box for strength
and protection. An additional $10 handling charge has been added
to these products to cover the cost of the essential shipping
container. All garnish for Mousse Torte Cakes that are shipped
will sit flat on the top of the cake.
Our Guarantee
Whether you are ordering your dessert as a gift or are purchasing
to enjoy yourself, we at A Grande Finale Patisserie® know that you will be
delighted and completely satisfied with your purchase. If for
any reason you are unhappy with your order, please contact us
by email or phone within one week of receipt of order. Be sure
to include you order number, name, telephone number and a detailed
explanation of the problem.
*If your dessert is damaged, we will send a replacement or issue
a refund for the cost (excluding shipping). Please keep all packaging
as it may be needed for us to correct the problem.
*If your guaranteed air shipment arrives late due to error with
our shipping, you will be reimbursed for the shipping charges.
Reimbursements will not be given for delays beyond our control
(eg. Weather, recipient unavailable, etc.).
*Orders sent to incorrect or incomplete addresses are not guaranteed.
Please be sure that all address information is correct before
placing your order.
Payment
When purchasing products online from A Grande Finale Patisserie®, you will
enter all of your information in a secure online form hosted by
PayPal. NO PayPal account is needed to complete your transaction.
If you wish to set up an account with PayPal you may do so. The
next time you make a purchase you will just need to enter your
PayPal account number and your information will be retrieved.
Using PayPal allows us to accept all major credit cards, bank
transfers and PayPal account balance payments.
If you are purchasing your items directly at our shop, we accept
cash, local checks, Master Card and Visa. A Master Card or Visa
number is required if you are calling us directly to place a special
order.
Contact Us
Contact A Grande Finale Patisserie®
Sales Tax
Local Sales Tax will be charged on all orders being delivered
or picked up at A Grande Finale Patisserie®. If you reside in Colorado and
are purchasing a dessert to be shipped or delivered anywhere in
the United States, you will be charged sales tax. If you reside
outside the state of Colorado, you will not be charged sales tax.
Frequently Asked Questions
Q. Will you share my personal information
with other companies?
A. No, protecting
your privacy is very important to us. When placing an order, you
will have the option to be added to our email mailing list. If
you choose to be on this list, we will send you periodic emails
detailing special offers. We do not share your personal information
with anyone outside of our company. If you would like to be removed
from our email mailing list, please follow the instructions that
are in included at the bottom of each email.
Q. Can I cancel an order?
A. If your order has not already been shipped,
baked or personalized, we can cancel it. To do so, please call
us immediately at 1-866-926-4084. Refunds will not be issued for
orders already personalized, baked or shipped.
Q. Do you offer same day shipping,
delivery or pick up?
A. Because we are making all of our dessert items
from scratch, it is difficult for us to have each and every item
available for last minute orders. However, we do have some of
our most popular items available in our pastry case on a daily
basis. If you need a dessert for delivery or pick up at the last
minute, we may be able to accommodate or substitute your selection.
We do not offer same day shipping for any of our items.
Q. Do you offer shipping to Hawaii,
Canada or anywhere outside the United States?
A. No, we only ship to the 48 contiguous states.
Q. Can you deliver to PO boxes?
A. No, our shipping
carriers will not deliver to PO boxes. We are sorry if this is
an inconvenience.
Browser Requirements
Our site works best with Netscape Navigator 6.x or above, Internet
Explorer 5.x or above, AOL 6.x or above, or Mozilla 1.x or above.
Some features may not work properly if you are using a different
browser, and checkout will not be possible.
Cookies
In order to use our website, your web browser must be set to accept
cookies. To set your browser to accept cookies, look under “Preference”
or “Options” in your browser.
Java Scripting
In order to use our website, your web browser must be configured
to use “Java Scripting”. To set your browser to use
Java Scripting, look under “Preferences” or “Options”
in your browser.
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